Compliance and Cybersecurity: Navigating PCI Requirements in Cloud-Based CRM Systems

Abstract

As businesses increasingly adopt cloud-based Customer Relationship Management (CRM) systems, they must navigate complex compliance requirements, particularly the Payment Card Industry Data Security Standard (PCI DSS). This paper explores the intersection of compliance and cybersecurity in the context of cloud-based CRM systems. It examines the importance of PCI compliance for organizations that handle cardholder data, the challenges posed by cloud environments, and best practices for ensuring compliance while maintaining robust cybersecurity measures. By understanding these dynamics, organizations can better protect sensitive customer information, maintain trust, and avoid costly breaches.